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From Bad to Worse

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Momtotwo9
Visitor

From Bad to Worse

I posted back in June.  Truist Bank has ruined my life. 

 

I had both my business and persoanl checking accounts with BB&T for years. No problems - EVER. BB&T merged with Truist.

Connectivity problems where the bank did not send money to my personal accounts. Everything is automated but Truist had connecticity problems with Stripe and  Quickbooks. As a result in a one week period I had 30 days lates on six accounts!! 

Truist gave me a letter stating that the problems were their fault.  I have the screen shots where Quickbooks and Stripe could not connect to the bank.   The evindence should be a slam dunk.  Not so easy.  Every creditor rejected the request to change the late marks.  I cannot get in touch with any credit bureau as no one is available. I am an Experian member and they had the same connecticity problem with Truist when they tried to take my monthly payments.  Truist has been awful to deal with and I had to get an attorney involved. Big problem. They shut down my checking accounts and reported me to Early Warning.  They gave no reason for why they shut down my accounts. The bank rep said that is what happens when you have an attorney involved and told me that she "warned me to not go that route."  So, they have ruined my credit and my ability to get another checking account which is shutting down my successful business of 7 years.    My FICO scores were all in the mid 700's. Now I have Experian - 584,  Equifax - 608 and Trans Union - 618.   I have hit a brick wall.  There are so many wise people on this forum Any suggestions would be greatly appreciated?    Thanks so much in advance.

Message 1 of 5
4 REPLIES 4
FireMedic1
Community Leader
Mega Contributor

Re: From Bad to Worse

Welcome @Momtotwo9 

Sorry about the situation. Did you or your lawyer file a complaint with the CFPB with the proof of their mistake? What type of lawyer is this?


Message 2 of 5
SouthJamaica
Mega Contributor

Re: From Bad to Worse


@Momtotwo9 wrote:

I posted back in June.  Truist Bank has ruined my life. 

 

I had both my business and persoanl checking accounts with BB&T for years. No problems - EVER. BB&T merged with Truist.

Connectivity problems where the bank did not send money to my personal accounts. Everything is automated but Truist had connecticity problems with Stripe and  Quickbooks. As a result in a one week period I had 30 days lates on six accounts!! 

Truist gave me a letter stating that the problems were their fault.  I have the screen shots where Quickbooks and Stripe could not connect to the bank.   The evindence should be a slam dunk.  Not so easy.  Every creditor rejected the request to change the late marks.  I cannot get in touch with any credit bureau as no one is available. I am an Experian member and they had the same connecticity problem with Truist when they tried to take my monthly payments.  Truist has been awful to deal with and I had to get an attorney involved. Big problem. They shut down my checking accounts and reported me to Early Warning.  They gave no reason for why they shut down my accounts. The bank rep said that is what happens when you have an attorney involved and told me that she "warned me to not go that route."  So, they have ruined my credit and my ability to get another checking account which is shutting down my successful business of 7 years.    My FICO scores were all in the mid 700's. Now I have Experian - 584,  Equifax - 608 and Trans Union - 618.   I have hit a brick wall.  There are so many wise people on this forum Any suggestions would be greatly appreciated?    Thanks so much in advance.


1. I agree with @FireMedic1 that a complaint with CFPB would be good.

2. You may have to go further down the road with an attorney; i.e., litigation.

3. You should dispute all the lates.


Total revolving limits 741200 (620700 reporting) FICO 8: EQ 703 TU 704 EX 687

Message 3 of 5
Brian_Earl_Spilner
Credit Mentor

Re: From Bad to Worse

The reason the lenders refuse to remove the derogatories is because the responsibility of ensuring those payments went through is on you. It doesn't matter that you have a letter from truist accepting liability. You failed to verify payments didn't clear for over 30 days. The best that letter is for is late fees, AA, and things of that nature. These types of situations are why many on here recommend your payment is set up far enough ahead of the due date that if there's a problem you can catch it before something like this happens and to check to make sure the bill pay feature worked.

 

The freezing of your account and reporting to ews is a bit odd. Freezing of accounts typically doesn't happen unless there's suspicion of fraud or a judgement has been made against you and the creditor has requested the bank satisfy the judgement. Did any of the creditors take you to court?  Even if you got an attorney, they can still audit the account and gather all correspondence for a court case without freezing your account. I feel like there's something else going on. I just don't see them freezing an account to try and reduce liability exposure when it can create even more. The only other reason is if you had a bunch of returned payments, but even then, none should have gone through in the first place to be returned. You can go to www.Earlywarning.Com/consumer to get a copy of your EWS. If the reporting is NSF due to their system issue, you can dispute using the letter you have. You could also hold them liable for improper reporting which led to being unable to open other accounts causing you financial harm. That should be a pretty easy fcra lawsuit. 

    
Message 4 of 5
mfinsmi1
Established Contributor

Re: From Bad to Worse

@Momtotwo9 i would be contacting the executives at the bank to fix this issue - go to the top and i would call as many times during the week as possible as well as constantly send letters until the error is fixed.... persistance and saturation are the two techniques to use here...filing with the CFPB might be helpful but a lot of time they just foward the dispute to the CRA's essentially just becoming a middle man, little times did the CFPB actually help me personally with an issue. 

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Message 5 of 5
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