HSBC Credit Card Payments

[Cory88]

For anyone that still has an HSBC Credit Card does anyone has an issue with loading up the credit card to "try" to make a payment? It keeps giving me an error and every time I call HSBC they said everything is fine. I have tried it on two different computers and it's the same stuff.

[chiefone4u]

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@Cory88 wrote:

For anyone that still has an HSBC Credit Card does anyone has an issue with loading up the credit card to "try" to make a payment? It keeps giving me an error and every time I call HSBC they said everything is fine. I have tried it on two different computers and it's the same stuff.

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I am unable to view my rewards or make a payment this morning. Yesterday I had access to view my autopay status, this isn't even an option at the moment (update in progress?)

I'll have to remember to pay attention to this as my statement says my autopay will process on April 1st.

[tcbofade]

I was able to access both HSBC accounts this morning... I didn't try to make a payment so I don't know if that part was working or not.

Their site is glitchy.  Give it a few hours and try again.

Good luck!

[chiefone4u]

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@tcbofade wrote:

I was able to access both HSBC accounts this morning... I didn't try to make a payment so I don't know if that part was working or not.

Their site is glitchy.  Give it a few hours and try again.

Good luck!

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I was able to access accounts and statements... it was autopay and the make a payment that gave an error. 

Hopefully it's a short lived bug and everything starts working correctly again soon.

[chiefone4u]

@Cory88 the ability to make payments is available in my account again this morning (incase you haven't discovered this yourself).

[Cory88]

I don't know if anyone else is unable to add a payment account on HSBC god awful website? I spoke with a rep and she said we have to call in our payments each month s it's a new security measures. They are useless to try and help you out.

[chiefone4u]

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@Cory88 wrote:

I don't know if anyone else is unable to add a payment account on HSBC god awful website? I spoke with a rep and she said we have to call in our payments each month s it's a new security measures. They are useless to try and help you out.

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Through the US mobile app found on Google Play, I'm able to make payments from a pre-existing payment account as well as add a new payment account. 

The website still shows my autopay is still on using my existing payment account I've been paying from for the past three years.

Maybe my account is not yet affected by this change you are experiencing? 

[Cory88]

I dunno. Everytime I try to add  account it tells me that my account need to only by number not letters when I try to add it or make a payment. The reps told me that it's to protect the clients, it's also a charge of $10 to do that. It's a way to make more money off people.

[FinStar]

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@Cory88 wrote:

I dunno. Everytime I try to add  account it tells me that my account need to only by number not letters when I try to add it or make a payment. The reps told me that it's to protect the clients, it's also a charge of $10 to do that. It's a way to make more money off people.

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Why not use your BillPay service from your financial institution? It may take a bit longer, but at least you won't have to deal with the $10 payment fee. Just be sure to confirm the HSBC payment address so it can be properly remitted from your bank (whether ACH or if a check needs to be sent).