I just called Chase ("Freedom" ... yeah right) Visa to request a CLI. They said they'd have to do a hard pull. I said, no, it would be a soft pull because you're a current creditor of mine. The CSR (who sounded like he was 14) said no, they must do a hard pull for a CLI; it would be a soft only for account reviews.
This makes no sense to me -- they're going to get the same info whether it's a soft or a hard, right? Can anyone explain/confirm/deny. TIA.