@kshurikaWell, because I loathe waiting on the phone, I use a gift card and email. If they screw up, it's all on them. No harm no foul to me.
CCT's valuable, though.
Have you tried using the method from the original post in this thread yet? I haven't, but will be for the first time tomorrow, as I knocked out a $1 trial today.
Thanks OP. I just called right now to cancel. Entire phone call took 3 minutes including punching in my SSN, DOB, plus 2 other verification, talking to the CSR, and INCLUDING getting the confirmation email.
3 freakin' minutes!
I forgot to post my data point from when I cancelled 5 days ago. My phone call took 12 minutes... about 9 minutes of hold time.
Something noteworthy I came across, though. After cancelling via the instructions in the first post of this thread, I called back the main 2 numbers and proceeded through the prompts the traditional way of cancelling. When I was placed on hold, I was not quoted a hold time estimate at all. I'm used to hearing something to the tune of, "your expected wait time is greater than 1 hour" for example. It just went to the hold music and never quoted a time.
I'm curious if anyone else has noticed the elimination of time quotes? I'm starting another $1 trial on Wednesday this week, so when I go to cancel on Thursday I'll see if I experience the same thing and report back.
@kshurikaA few days ago, I got a third email from CCT, this one much more strident, telling me that I needed to come up with a new card number in order to continue my membership. I've sent them another email that contains my previous emails and a demand and that they cancel my membership.
I find this interesting and it's definitely a change from what I've experienced in the past. In the past when they've failed to cancel my trial via email request, as you stated they did attempt to charge my gift card without success. I did get email(s) from them requesting that I update my card info. I never had any trouble logging in though during these times. In fact, a side effect that I actually liked was that my EX score would update daily on the account. This only went on for about a week or so before they officially cancelled my membership, but I did enjoy the perk of seeing my EX score receive a daily update. I'm assuming that with "real" CCT memberships you get a daily EX update.
@BrutalBodyShots - All the prompts stated less than one minute hold time when I called the "traditional" way, but I was still holding for an hour plus.
It sounds like they've eliminated the excessive wait time quotes then, even though excessive wait times still do exist. That's kind of crappy, as if someone is going to invest an hour or two being on hold they should at least be informed of that at the start of the call, as many would likely make the decision at that time to hang up if they're properly informed.