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Live chat on new Capital One site design?

New Contributor

Live chat on new Capital One site design?

Hey guys, Cap One just redesigned their website and I can't seem to find the live chat option, all I'm seeign is a link to their twitter. Have anyone managed to find a way to connect to live chat?

Message 1 of 17
16 REPLIES
Community Leader
Valued Contributor

Re: Live chat on new Capital One site design?

For me, the live chat box pops up near the top of the page I happen to be looking at a minute or so after logging in.

Message 2 of 17
Valued Contributor

Re: Live chat on new Capital One site design?

Just found it. Go to your online page and click on "More Account Services". Chat initially showed up to the right slightly away from all the services that are listed. When I refreshed the page, it appeared at the very bottom left.Smiley Happy

Message 3 of 17
New Contributor

Re: Live chat on new Capital One site design?

Thanks everyone! Finally managed to find it when clicking "more account sevices." However I had to wait abotu 3 minutes before the box popped up. Clever way for them to avoid a lot of chat requests. I just hope they don't go the way of BofA and eventually phase it out entirely. 

Message 4 of 17
New Contributor

Re: Live chat on new Capital One site design?


weedeb wrote:

Just found it. Go to your online page and click on "More Account Services". Chat initially showed up to the right slightly away from all the services that are listed. When I refreshed the page, it appeared at the very bottom left.Smiley Happy


THANKS!  Been trying to figure out where it went and noticed it popped up in the middle of the banner up top earlier, but haven't been able to trigger it again.  Was starting to get annoying.  Smiley Sad

Message 5 of 17
New Visitor

Re: Live chat on new Capital One site design?

This is no longer accurate as of 1/13/2018.

Message 6 of 17
Established Contributor

Re: Live chat on new Capital One site design?


ohgoodgrief wrote:

This is no longer accurate as of 1/13/2018.


As of a few days ago, it was in the lower left-hand corner. It was a green circle. If I do not click on anything for about a minute a suggestion box pops up asking if I want to do a live chat.

 

I will admit the live chat representatives are not really helpful in my experience.

 

They took away secure messaging during this last site revamp

AAOA 15 months Fico 08's 714 717 678 11% Utilization
Message 7 of 17
Contributor

Re: Live chat on new Capital One site design?

bump, anyone know where the chat button now is?

Message 8 of 17
Contributor

Re: Live chat on new Capital One site design?

Got a rep on twiter to help: " Go to card, click on the More Account Services tab, and the chat bubble will appear in the bottom left corner. Please be sure to disable any ad blockers."

Message 9 of 17
Member

Re: Live chat on new Capital One site design?


@BM3wrote:

Got a rep on twiter to help: " Go to card, click on the More Account Services tab, and the chat bubble will appear in the bottom left corner. Please be sure to disable any ad blockers."


I can confirm that this works! I am speaking with a representative now asking about my credit steps progress.

Message 10 of 17