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What is a PFD?
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I've had that happen several times now...When I first started my rebuild I had 7 collections on TU, 3 of which were from medical and I know insurance paid them and I paid the coinsurance. I disputed them, they were removed, fast foward about 6 months all three came back, the status was closed collection...About a year into my rebuild, they suddenly updated again, this time they were updated to open collections nothing else but that status changed.
Here's my thoughts. Collection companies do this when they see you're rebuilding. Bet you 10 to 1 you see them constantly softing your CRAs. They know having it appear as something about the collection changed, anything other then being completely removed, will hold your scores and rebuild stagnant.
When you closed the old account, did you pay the entire bill at the time of your closure? I had that happen with Sprint, meant to pay that last bill I closed the account because they refused to repair the digitizer in a Samsung Note. Perfect no damage, but somehow me using that darn Note pin they claimed "too hard" damaged the inside of the screen lol. SO I got angry said cancel it. They wrote it off to collections no lie within 5 days, with that final bill and ETF for four lines. I disputed the hell out of it, cause I had proof they didn't even give me to the due date to pay it before I got an alert of a new collection. THey claimed it was just their internal collections team, but my credit score didn't know the different lol.
It sounds like they also charged that replacement to you too, and the collections agency could have tacked on more on top. It's funny both of us had the same experience with Sprint. I have them almost 14 years and they used to be great on Customer Service, but now they want to stay in competition with the big boys so they mishandle their customers. I hated to let my old number but such is life, the new owner of the number called me to say about a year ago I must be popular cause a lot of calls still come through for me lol. She can love Sprint for all I care.