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Noah_Bodie wrote:OK, call and ask for a conversion. Give them the specific CC you want.
HSBC Platinum MasterCard® with Cash Back
HSBC Platinum MasterCard® with Cash or Fly Rewards
HSBC Platinum MasterCard®
If they still won't do it, tell them your other CCs don't have annual fees (assuming you've got a couple other CCs), and you've been happy with the service. Tell 'em, "I'm really hoping you can help me out with this."
If they offer to open a new Platinum for you, tell them not at this time and you'll have to consider other credit card offers. Tell them that you'd prefer to stay with HSBC, but if they cannot work something with the annual fee or convert to a Platinum and keep the CC open, then you'll need to do what's in your best interest. Tell 'em you hope they understand that it's not personal, but that you've been happy with HSBC service so their denial feels kinda personal.
Might put you on hold. Don't hang up. "After talking with a manager", they might give you what you want.
@Anonymous wrote:OK, call and ask for a conversion. Give them the specific CC you want.
HSBC Platinum MasterCard® with Cash Back
HSBC Platinum MasterCard® with Cash or Fly Rewards
HSBC Platinum MasterCard®
If they still won't do it, tell them your other CCs don't have annual fees (assuming you've got a couple other CCs), and you've been happy with the service. Tell 'em, "I'm really hoping you can help me out with this."
If they offer to open a new Platinum for you, tell them not at this time and you'll have to consider other credit card offers. Tell them that you'd prefer to stay with HSBC, but if they cannot work something with the annual fee or convert to a Platinum and keep the CC open, then you'll need to do what's in your best interest. Tell 'em you hope they understand that it's not personal, but that you've been happy with HSBC service so their denial feels kinda personal.
Might put you on hold. Don't hang up. "After talking with a manager", they might give you what you want.