Someone used my debit card for a large purchase!

[Anonymous]

I've read this forum for over 2 years and finally created an account to respond to this post lol. I would try filing a complaint with the Federal Reserve. Here's a link with info: https://www.federalreserve.gov/faqs/credit_12666.htm

Other options are the CFPB and FTC, although I believe the Fed is actually the correct governing body because it's an issue regarding a debit card and checking account. Although the CFPB accepts complaints regarding "financial products and services" and the FTC accepts complaints regarding "unfair business practices." Also, both the CFPB and FTC have online forms, while the Fed seems kind of archaic. You may start with calling the Fed though.

https://www.consumerfinance.gov/complaint/

https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc

If nothing else, maybe it will light a fire under them. Best of luck.

[mikesonthemend]

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@Anonymous wrote:

I've read this forum for over 2 years and finally created an account to respond to this post lol. I would try filing a complaint with the Federal Reserve. Here's a link with info: https://www.federalreserve.gov/faqs/credit_12666.htm

Other options are the CFPB and FTC, although I believe the Fed is actually the correct governing body because it's an issue regarding a debit card and checking account. Although the CFPB accepts complaints regarding "financial products and services" and the FTC accepts complaints regarding "unfair business practices." Also, both the CFPB and FTC have online forms, while the Fed seems kind of archaic. You may start with calling the Fed though.

https://www.consumerfinance.gov/complaint/

https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc

If nothing else, maybe it will light a fire under them. Best of luck.

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The first rule...

[Anonymous]

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@mikesonthemend wrote:

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@Anonymous wrote:

I've read this forum for over 2 years and finally created an account to respond to this post lol. I would try filing a complaint with the Federal Reserve. Here's a link with info: https://www.federalreserve.gov/faqs/credit_12666.htm

Other options are the CFPB and FTC, although I believe the Fed is actually the correct governing body because it's an issue regarding a debit card and checking account. Although the CFPB accepts complaints regarding "financial products and services" and the FTC accepts complaints regarding "unfair business practices." Also, both the CFPB and FTC have online forms, while the Fed seems kind of archaic. You may start with calling the Fed though.

https://www.consumerfinance.gov/complaint/

https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc

If nothing else, maybe it will light a fire under them. Best of luck.

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The first rule...

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Indeed

[Anonymous]

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@mikesonthemend wrote:

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@Anonymous wrote:

I've read this forum for over 2 years and finally created an account to respond to this post lol. I would try filing a complaint with the Federal Reserve. Here's a link with info: https://www.federalreserve.gov/faqs/credit_12666.htm

Other options are the CFPB and FTC, although I believe the Fed is actually the correct governing body because it's an issue regarding a debit card and checking account. Although the CFPB accepts complaints regarding "financial products and services" and the FTC accepts complaints regarding "unfair business practices." Also, both the CFPB and FTC have online forms, while the Fed seems kind of archaic. You may start with calling the Fed though.

https://www.consumerfinance.gov/complaint/

https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc

If nothing else, maybe it will light a fire under them. Best of luck.

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The first rule...

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You do not talk about _____________

[SBR249]

I believe debit card transaction liability is governed by the Electronic Fund Transfer Act.

According to the Federal Reserve's primer on the act, if the debit card wasn't physically lost or stolen, then liability for unauthorized transactions is actually $0 if the FI is notified within 60 calendar days of when the transaction statement on which the fraudulent transaction is listed has been sent. 

Once notified, under the EFTA, an FI typically has 10 business days to conduct an investigation and 3 additional business days to report the results to the consumer. Should an error be discovered, the FI has 1 more business day to correct it. So a typical claim should be investigated and resolved within 14 business days from the date of official notification. 

If the FI needs more time, it may take up to 45 calendar days to complete its investigation but only if it provisionally credits the account holder within the initial 10 business days (and advising them of so within 2 business days) and allows full use of the provisional funds during the investigation. 

So, at this point, the FI should have taken some action as legally required under the EFTA.

Source: https://www.federalreserve.gov/boarddocs/caletters/2008/0807/08-07_attachment.pdf

[Creditplz]

Just talked to card services again today, she said they are standing firm on not issuing temporary credit cause the merchant has a DL from Florida.... WHICH I HAVE NEVER EVEN BEEN TO!

I will be filing the Federal Reserve complaint against my small CU tomorrow morning, along with looking for a attorney to send them something along the lines of an intent to sue just to try and speed this whole mess of a situation up.. really wish these thieves lowlife crooks only took $500.. 😫


Also UPDATE! Moved over the majority of my savings which is a large chunk of change to a large institution bank..


I’ll update as soon as I hear back from the CU

[Anonymous]

It’s ridiculous that they are putting you through all this! At least you have the funds to be able to go without the temporary credit but ugh, what a nightmare! Hopefully it gets resolved soon.

[Anonymous]

Alaska FCU is notorious for debit card dispute problems.

Pissed off customer, consumer advocates, yelp and deposit accounts are littered with these problems.

Contrary to what everyone claims on here, disputing problems with FDIC banks are slightly easier than credit unions. CUs claim it is the same, but it is not. FDIC has more stringent rules to protect customers than NCUAs. The NCUA is there to protect the CUs.

[Anonymous]

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@Creditplz wrote:
Just talked to card services again today, she said they are standing firm on not issuing temporary credit cause the merchant has a DL from Florida.... WHICH I HAVE NEVER EVEN BEEN TO!

I will be filing the Federal Reserve complaint against my small CU tomorrow morning, along with looking for a attorney to send them something along the lines of an intent to sue just to try and speed this whole mess of a situation up.. really wish these thieves lowlife crooks only took $500.. 😫


Also UPDATE! Moved over the majority of my savings which is a large chunk of change to a large institution bank..


I’ll update as soon as I hear back from the CU

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If this is a small enoough cu is it possible to talk in person with cu ceo. IMO  I would move all but $100 out of this fine cu.  I would also post on their fb page, yelp and other social media and perhaps have the local news do a story about them.   A little negative pr can cause a silent ru on the cu.  

[DaveInAZ]

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@Creditplz wrote:
Just talked to card services again today, she said they are standing firm on not issuing temporary credit cause the merchant has a DL from Florida.... WHICH I HAVE NEVER EVEN BEEN TO!

I will be filing the Federal Reserve complaint against my small CU tomorrow morning, along with looking for a attorney to send them something along the lines of an intent to sue just to try and speed this whole mess of a situation up.. really wish these thieves lowlife crooks only took $500.. 😫


Also UPDATE! Moved over the majority of my savings which is a large chunk of change to a large institution bank..


I’ll update as soon as I hear back from the CU

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The merchant "has" a DL from Florida??? Meaning he kept the customer's DL??? Extremely unlikely. Did he make a copy of the DL? Unlikely, and if he did the merchant is likely in on the fraud, I've never known anyone to make a copy of a DL, a bank or store - at most they enter the DL# into a computer, and a FL DL# is no proof that the DL had a name that matched the debit card. I think this is sounding more like the merchant and the guy with a card with your debit card # are partners in crime.

Tell your CU that if this merchant "has a FL DL" have him give the DL# to them. The likely then wouldn't give you the DL # for "privacy concerns", and of that's the case tell them to use this link and check what name is on that DL:

Driver License Check - Florida Highway Safety and Motor Vehicles

https://services.flhsmv.gov/DLCheck/