I have a total visa. I had a fraud charge. I called and instead of sending me a card with a new number, they closed the account and opened a new one. So now I have 1 active account and 1 closed. It hurt my score.
You don't mention whether you have called the CC company to ask them about it. Have you?
I am curious.... what is the "date opened" for the original Total Visa as wel as the new account --- as they appear on your credit reports? What is your AAoA? (Ignore what Karma says about your AAoA -- it will give you the wrong value.) And how many accounts do you have total (closed and open)?