We've had this problem getting my wife's CR from TU.
Not meaning to prying into your life, but if you've recently changed your name, this might be causing the issue.
My wife changed her last name to mine about a year ago. In januaury, we were able to get her EX and EQ reports no problem with her new (my) last name. We had no luck with TU, using her maiden name or married name.
More interestingly, we secured a mortgage just recently - had zero problems using her married name - all three CR's and scores, sailed through underwritting without a bump.
But, when trying to get a quote for a new homeowner's policy from Allstate (who was already our Auto/Renter's Insurer), they were unable to proceed using her married name b/c they were trying to soft-pull TU. I told them to switch her name back to her maiden name - then it worked.
TLDR - if you've had a name-change in the past year or so, this may be causing the issue.