I am dealing with Unique re: overdue library fines, too. They have been quite friendly, but have refused to delete from my CR unless they get authorization from the library. I called the library and they reduced the fine, and I paid it. I have now asked the library to contact Unique to have the item deleted. The person I spoke with (circulation manager for local branch) is more than willing to do this, but doesn't have the immediate authority, so she's trying to get it done through her supervisor. Sounds fairly promising, though. I'll let you know how it pans out.