We started our mortgage process about two months ago and unfortunately were not informed that my credit report had three items that stated the "creditor has disputed the item". When we started underwriting we were informed of these items and told they needed to be removed ASAP which meant we did not have the standard 30 days for the dispute to be removed. I must say this forum was very helpful since we received absolutely no help from our mortgage company. We started by contacting the creditor and of course as expected, the items needed to be paid before they would agree to anything. So we paid the items and then were informed that they could not remove the language because they did not dispute it. My assumption is that we were getting a generic response that they were told to say because each time we called we received the same exact response. We then decided to contact the agencies directly. Transunion and Experian understood exactly what we needed and removed the language immediately with no problem. Then there is Equifax... This was a different story we spoke with several reps that had no clue what we were talking about and continued to refer us back to the creditor which got us no where. FINALLY we spoke with a supervisor with Equifax and she some what understood what we need after an hour of begging and pleading. She then sent us to the EXECUTIVE CONSUMER AFFAIRS DEPARTMENT and that is when we found our savior, Mrs. edited. She knew exactly what we needed and said it would take her around an hour to have the language removed. After two hours we did not hear back from her and we decided to call again since we had heard the same promises so many times before. We contacted the number for Equifax asked the rep for that department she asked who we needed with the department and she stated "oh you're lucky! You got a good one." We were the. Directed straight to her and she had already removed the line and getting ready to call us back.
This almost cost us our dream home.
I hope this helps someone that is having the same problem. It definitely takes a lot of patience but you can fix it quickly if you just keep trying.
Edited to remove someone's name. - llecs, myFICO moderator
