Closing in 4 days, Loan Officer MIA

[Anonymous]

Hello all,

I have a closing scheduled for Friday of this week. The loan officer who I have been working with has not responded to calls from me, my agent of the sellers agent since last Thursday. On Thursday he told us "The file is in underwriting" but could not ellaborate except saying he will let us know when it clears UW. 

Something seems odd about this. Btw, I am highly qualified for the loan. Has anyone ever experienced anything like this? What do I do? I tried to get in touch with someone else at the lending company, but I am getting the run around. Any advice? Thanks!

[JVille]

Call in ask for the LO’s assistant and if that person is not located locally ask for the manager.

[Anonymous]

Thank you. I did speak with his manager and I was Informed the file is in underwriting. I asked why it was still in UW, and his response was he does not know because loan officers don't speak with underwriting. Very frustrating lol. Btw, this lender is a mid sized bank in the northeast us

[Anonymous]

I'm in the same boat as you ... Finally heard back from LO and Processor today - apparently still in UW. Closing scheduled for Monday 8/20 unless we get the clear to close and disclosures tomorrow it'll be pushed. Using NFCU and they have generally been unresponsive this go around.

[homeloanexpert]

Sorry to hear your LO was MIA. This is generally the biggest complaint  I hear from my customers who were dealing with a bank or credit union (not all mind you) prior to working with me. The customer service is just not up to par in comparison to working with an LO who has to drum up their own business. FYI, I have access to all  my UW's, their Manager's, upper Management, and finally the CEO. When you need to get stuff done, it always helps when you have access the decision makers.

Best wishes to you!