I submitted a complaint about BOA to this company. Will let you know if I hear back from them. I also called BOA again to try to get it in writing why they will not accept our payments anymore. They told me it just took a long time to finish their paper work and they don't have to give me anything in writing. And once again let me know it was my obligation to make my payments until they decided to finish up their part of the foreclosure. So now, after several years of the foreclosure behind us, we have to start it all over again with BOA.
I am completely confused too. I don't know how they are going to foreclose on a property that is no longer yours due to the foreclosure on the first several years ago.
It might be well worth your while to consult with a good real estate litigation type attorney to see what can be done. I wouldn't trust a CSR with BOA to have any understanding of the process (JMO).