I am financing through them too. I have been approved with conditions and set to close in the next couple of weeks. They offered me incentives and all that stuff! Being that this is my first house I am very naive in regards to how this process works.
However knowing what I know now through pretty much this board, I would not have financed through them. Not because of the costs and things like that but just because of lack of responsiveness and things like that.
I did reach out to my realtor and the sales girl I worked with at the office and explained my frustration and things did get better. My LO will now actually follow up with me, but only answers half of what I ask.
What I did learn is not pick up the phone and call, he is awful with emails. But even on the phone at times he sounds kind of annoyed. If I wasn't so far into the process I would probably say screw it and go somewhere else.