We met with our sales person at the home builder this morning, and she is going out of the country for 3 weeks, but gave me her boss's email address as well as the vice president of the home builders and any time I email the LO from now on to copy them on the email, that way I will be sure to get a responce. I wish it did not have to be like this, but the sales lady did say this LO sometimes gets so cought up in her work that if shes not working on your file then she doesnt think about your concerns. Hopefully everything will work out.
I might be in a similar situation. My husband an I are pre-approved for a new build in the Houston area. Purchase contract, disclosure etc signed and GFE received earlier this month. Construction is supposed to start this week. The last communication we had with the LO was notifying us our file is now with the loan processor. That was 2 weeks ago and we haven't heard anything from the LO or processor since. Is this normal since we are still in the early stages? We are first time home buyers so this is a new experience for us. How often should we contact them for updates? I worry we are being put on the back burner but not sure if this is normal since construction hasn't started yet (but is supposed starting this week).
Any advise is much appreciated. Thank you in advance.