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There are many ways CAs end up with accounts, in some cases buying them or bidding them.
In other cases they are on contract with a wide mix of methods.
Being that a CA's business is "collecting\recovering money", I am sure each and every CA will be doing PFD to some extent as the whole credit problem gets a bit worse and the effects start hitting more of the consumers a few months from now in more painful ways.
Also, while some will resort to more agressive and illegal tactics, some will probably may try actually being nice and understanding with people.
Some larger companies will probably start handling some of their own collections to save money and recoup on what they used to write down or send out quickly.
Either way the CA business will grow a lot in the next year and performace will continue to be a driver for how they handle accounts.
Cheers