I would totally get a new LO. The LO we are working with is TERRIBLE, but he's with the preferred lender for our builder and the builder will pay $7000 toward closing costs if we use him, so we're sucking it up. He never returns my calls and instead emails me with 6 word replies that literally make no sense (my husband and I have had to just laugh at it because his emails are so absurb). He comes across like he has no idea what he's talking about and is just completely un-helpful. He has definitely made the process frustrating, so thank goodness I have these forums to keep me on track 
I would say that if you have no compelling reason to use this particular LO (like our closing cost incentive), then ditch him immediately!
And about the RR... I may be wrong, but I would guess that a RR shows the scores similar to the way a regular lender-pulled rport shows them. They are in little boxes at the top and not something that needs to be "worked on"... It sounds to me like this guys is just dragging his feet and not on top of things!