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Has anyone had any dealings with the mortgage company or ever heard of them or their reputation?
Hearts
Top notch company
Shane the mortgage man sells a lot of loans to them.
They are our current lender and though I am not on the loan with dh/dd, they do talk with me. I just wondered if anyone had any experiences with them if their loan went into default, how were they treated and did they try to work with them.
Hearts
@Anonymous wrote:
How do you reach them. They arent answering their phones and cant log on to their website
How do you reach who, Taylor Bean & Whitaker or LoanSafe? You can't reach Taylor Bean & Whitaker directly unless you already have a loan with them and then you can call them for servicing questions, if you want a new mortgage loan through them you need to go through a mortgage broker such as I.
LoanSafe.org is just a website, I don't think they answer phone calls, although the guy who runs the website (Moe) has his own company that specializes in loan modification/foreclosure prevention.
@Myhearts wrote:They are our current lender and though I am not on the loan with dh/dd, they do talk with me. I just wondered if anyone had any experiences with them if their loan went into default, how were they treated and did they try to work with them.
Hearts
Keep trying -
Here is their contact info
Taylor Bean & Whitaker's Contact InformationWeb Site: taylorbean.com Phone: 888-225-2164 Address: 101 NE 2nd St
ask for the loss mitigation department
Good Luck they are a great lender but I dont know or havent heard anything about their servicing policies in regards to possible foreclosures.
Brian
@Anonymous wrote:
I called their 1-888-225-2164 number and was on hold for an hour and a half. Then I got somebody who told me my that my loan was given to another bank I never heard of. I originally called them because on my bank statement they took out more than what was due and I wanted to know why. I still don't know why. I found out about the multi-state lawsuit on-line when I was looking for TBW's phone number. When I got home from work I found out all about the other lawsuits. I have nothing but trouble with TBW and the customer service there was awful. I"m on the equity accelerator program where my loan was supposed to be paid off faster however on my monthly statement's it wasn't going down very much. They over paid my property taxes and I had to fight to get that fixed. They expected me to fix all their mistakes. I never did get my monthly statement for August. I don't know why they took more out of my bank account for July and August. They didn't bother to tell me, in the past they always sent me a letter 2 weeks before the next payment was due. My interest rate is supposed to be fixed so I don't know why they took more my July statement has the same amount as the June statement. Now I won't be able to find out probably for a week or longer. Not until the new company has a chance to enter my info into their computer system.
They are out of business...closed by the feds from what I have read and Bank of America is taking over their loans. As for why they took out more for your payment, they did that to us too and finally the explanation was that the escrow was going up due to a property tax increase. Good luck findingout anything else as TB&W always had the worst customer service on the planet. I hope BOA is better although I have my stories with them too. They used to be my bank and had all of my accounts but they took fees out they were not supposed to and would not refund me so I walked. Also, they bought a credit card I had with MBNA a while back and have been pretty good with that I have to say but we shall see on the mortgage.