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@Chadius wrote:
Does NACA operate in Kansas? I'm having a hard time finding information that supports this.
I would contact them. They offer remote counseling for people who don't have a local office.
Tim,
Can you help with what is expected on the LEO for Charge offs and collections with Balance?
Hello @Chadius,
NACA is in fact licensed for the state of Kansas. However we do not have any offices in Kansas at present. Your best bet is to work with our Kansas City, MO office, which handles business for the state of Kansas.
Tim Trumble
Online Operations, NACA
Hello dfitzg,
Honestly, if you have to ask, you are probably over-thinking it.
Address the letter "To Whom it May Concern"
Explain what the charged off debt was for
Explain why it was not paid
State what you have done to make sure it never happens again.
In short, keep it simple and to the point.
If it's any longer than this response, it's probably too long.
Tim Trumble
Online Operations, NACA
Hello Amber-Lissette,
Target turnaround times have not changed, but your suspicions are correct regarding a backlog. However, the length of time since you say you were resubmitted does concern me a bit. Even with the underwriters providing back-office support for the Achieve the Dream events the past three weeks, you should still have gotten a response by now. Unfortunately, NACA offices will be closed on Monday for Veterans' Day, so it will be Tuesday before you can contact your counselor or NACA Member Services to get an update.
Please keep me updated on your progress.
Tim Trumble
Online Operations, NACA
Hello Amber-Lissette,
Glad to see you are continuing to move forward. If you haven't done so already, get that contract signed and submitted to your file ASAP, then make sure your counselor is aware that the contact is there. Good job keeping the file updated. That will help you get through Credit Access approval faster.
Make sure to remain proactive, continue to keep the file updated and also keep us updated here.
Tim Trumble
Online Operations, NACA