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OP...this happened to us. On our second mortgage, the loan processor/underwriter initially denied our loan for a very frivolous reason....this was after it took her days to even respond to my emails, my LO's emails, my LO's manager's. She would only respond after we got a director/VP level involved. It was a huge mess with her. I ended up writing a complaint to the Director of Lending, and she took over my file....conditionally approved us within a couple of hours of my email. we figured she was overwhelmed, and got pissed with us, and found any reason to deny and get us out of her hair.
the mortgage industry is subjective...
I'm so sorry to hear this is happening! You deserve a giant Blood Mary too, MrsWatts!
I'm kind of speechless....I am so sorry for the roller coaster they have you on right now!
Did you just get a 2nd denial from the same lender?? Have you heard any updates from the new one??