Reporting my experience with this CU:
So far I am less than impressed, their website refuses to allow me to open new accounts, keeps saying cant find the information please try again later, it has said this since the first day of my online access so I sent in a mail app for checking and the debit card over 3 weeks ago now, nothing has happened. Called in today to see WTH is going on only to find they refuse to talk to me since I have no mobile phone to get a verifcation text message, sans they did verify me with other things and still refused to talk telling me I should come in to a branch. That was the straw that broke the camels back I said do you see where I live now how to you expect me to come into a branch. Told him it was outrageous that you can only verify with a mobile phone with text and went on to tell him every place else I have accounts with has no problem with it. Still wouldnt talk so I just hung up and sent an angry secure email message with demand to produce info by Friday. I would cancel everything with them if it wasnt for the 6% on 1K of savings.
I'm sorry about your experience. Calling is a nightmare, and that was before COVID. They are fine when you can get things done online. Hope they provide you a better experience and service.
Well the couple of times I spoke with them, yes the wait times were bad, but not too terrible, and they let you just save a spot in the queue and hang up and then they call *you* back, which is convenient. They were pleasant and helpful with verifying info and answering my questions. I set up my checking account online with no issues. Perhaps try different browsers?
I had a response to my email within 2 hours and by this morning the checking account was open and the debit card ordered.
@CreditMagic7 wrote:
@gdale6 wrote:I had a response to my email within 2 hours and by this morning the checking account was open and the debit card ordered.
Oh Oh. Looks i run into the same issue with them. I'll try the phone route and if no joy do your email procedure.
I just want to log in and have PIN.
Simple phone call and they sent me PW and can Log In just fine. I wish yours could have gone this simple for you @gdale6
It was beginning to look like a snafu for me too at first.
This wasnt a problem for me they had to send me a pw so I could get logged on initially with my savings account back in December the problem yesterday was they have no way to verify you unless you have a text capable cellphone. I dont use cellphones, they lack alternate ways to verify you. The guy even said to me he had no doubt I was who I said I was and that I was the account owner but he could not discuss anything with me as his SYSTEM was not satisfied. Its getting to the point where machines call the shots, glad I wont be around much longer am old and tired of it all.
Heh @gdale6 you still don't have a cell phone senor? Isn't it cheaper than a land line at this point? 
