I've been a member with Penfed since 2017, one of least liked CUs, but I do like my bank bonuses and this is super easy so I opened a checking account on 5/4. No debit card yet, so I call. Rep tells me that since I previously had a checking account they just assigned my previous debit card to the new checking account. I sit in stunned silence for a few seconds and then tell him "I closed that checking account in 2018, do you really think I would still have a debit card from an account I closed 2 years ago"???? Rep responds "So, do you want a new debit card?" Me: "Um, yes". Rep then has to walk me through clicking "Account Detail" and then "Request Debit card", and a PDF pops up. Rep tells me to email it to them. "But it needs a signature" I tell him. He tells me to print it, scan it, and email it. I tell him "You have to be kidding, you want me to do all that just to get a freaking debit card???? Why can't you just request one for me"???? He tells me if I want to get a debit card I need to send them the signed form.
If I didn't have a nice Home Equity LoC from Penfed I would drop them in a second, clueless, absolutely clueless.
