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Permanently Banned from Chase Bank Account for LIfe!!!

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Frequent Contributor

Re: Permanently Banned from Chase Bank Account for LIfe!!!

Possibly more so than other banks, Chase seems big on reputation. If they feel a customer’s reputation is lacking (legitimately or not), they’ve been known to take adverse action. Things such as past criminal or civil actions could even come into play, including those of authorized users on accounts.
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Message 11 of 44
Established Contributor

Re: Permanently Banned from Chase Bank Account for LIfe!!!

Sorry for you problems.

Hope you figure what caused the closure.

Lots of fish in the sea, don't worry about Chase, you can live without them.

Left Chase moons ago, have not lost a minute of sleep.

 

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Message 12 of 44
New Contributor

Re: Permanently Banned from Chase Bank Account for LIfe!!!

So I've only had a chase account one time ten years ago. It was never negative, no charge off, no anything. I've never bought cryto - I'm not that intelligent (the industry seems fairly complicated to me and I have no interest in trying it out). I'm in Advertising Sales so no porn or weed reputation to worry about. 

 

It just sucks because since I've spoken to them, as it stands now, I'll never be able to have any products they care. Saying goodbye to the hope of CSP right now!

 

I guess when I get into the premier cards I'm going to have to go with AMEX.

 

I'm hoping a review by a real person in the executive office can help. Or the CFPB Complaint. 

Message 13 of 44
New Contributor

Re: Permanently Banned from Chase Bank Account for LIfe!!!

The decision to close/suspend a bank account is not based on the contents of your credit report but rather what is in a specialty banking report from companies like ChexSystems, Telecheck, and Early Warning Systems.  Chase in particular uses EWS.  Most of the time a bank will cite a "previous unsatisfactory relationship" as the reason for closing an account.  That's a catch-all phrase that could include any number of real reasons.

 

The thing that confuses me about the above....... still don't know how to quote people (sorry)... is that I have an account at Wells for years now. No issues at all and a business account too.

 

If I get myself removed from Telecheck or EWS will I then be un-"banned for life"?

 

Thanks for your feedback.

Message 14 of 44
Community Leader
Super Contributor

Re: Permanently Banned from Chase Bank Account for LIfe!!!

Sorry for your troubles! That being said, there are sooooo many other Fi's out there. It's not even worth a few seconds of worry.

You guys have to start thinking outside of the "big bank box" . You can easily find much better banking else where. Plenty of them offer decent CC's as well. 

Message 15 of 44
Senior Contributor

Re: Permanently Banned from Chase Bank Account for LIfe!!!

You can always contact Early Warning Systems and request a copy of your report.  If there are errors or omissions in the report, you can have its corrected.  Considering you had a Chase account previously, something must have occurred that made them unhappy.





Message 16 of 44
Community Leader
Valued Contributor

Re: Permanently Banned from Chase Bank Account for LIfe!!!


@fi-fico-fum wrote:

@ohmyhales wrote:

They have yet to give me a solid reason.


Well did they give you a liquid reason? or a gelatenous reason??

 

I wouldn't have gotten off the phone until someone gave me a satisfactory reason, whether the reason is accurate or not.

 

To ban you for life generally involves some sort of fraud of otherwise undesirable activity. 


Chase is known for gaseous reasons actually. 

 

Sorry, OP. Chase should definitely give you a good reason for such extreme action. Let us know what happens!

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Message 17 of 44
Super Contributor

Re: Permanently Banned from Chase Bank Account for LIfe!!!

As others have suggested, obtaining free copies of your latest reports from the three usual bureaus (EX, TU, EQ) and also the other bureaus mentioned (EWS, Telecheck, ChexSystems) is something you should do before taking further action.

 

The decision to file a formal complaint against Chase may have been premature.  You lacked the formal statement in writing for the closure (which might have given you some reason -- as mentioned already, cust service reps often are instructed not to give reasons over the phone) and you lacked other info as well: reports from EWS, Telecheck, etc.

 

Formal complaints against a creditor/bank solidify an adversarial relationship between you -- and as I understand it, your goal is not to fight with them but to get them to change their mind.  Adversarial postures can be effective  but are best used as a last resort -- better is first to gather as much info as you can, make all phone conversations friendly, and re-emphasize at each point that you like the bank, want to continue with them and are sure there much be a mistake somewhere.  I.e. always start by enlisting the creditor as your ally rather than opponent.

 

I am totally not criticizing you -- it's easy and natural to jump into an adversarial posture when something totally unfair happens.  But it can also not be in your best interest, seen in hindsight.

 

You can still continue to gather info (e.g. all the reports, the letter from Chase, more advice here, etc.) and I would be careful to make all further actions (phone calls, etc.) friendly and calm: stay on message about how much you like Chase.

Message 18 of 44
New Contributor

Re: Permanently Banned from Chase Bank Account for LIfe!!!


@CreditGuyInDixie wrote:

As others have suggested, obtaining free copies of your latest reports from the three usual bureaus (EX, TU, EQ) and also the other bureaus mentioned (EWS, Telecheck, ChexSystems) is something you should do before taking further action. I've learned about this after the fact. 

 

The decision to file a formal complaint against Chase may have been premature.  You lacked the formal statement in writing for the closure (which might have given you some reason -- as mentioned already, cust service reps often are instructed not to give reasons over the phone) and you lacked other info as well: reports from EWS, Telecheck, etc.

 

Formal complaints against a creditor/bank solidify an adversarial relationship between you -- and as I understand it, your goal is not to fight with them but to get them to change their mind.  Adversarial postures can be effective  but are best used as a last resort -- better is first to gather as much info as you can, make all phone conversations friendly, and re-emphasize at each point that you like the bank, want to continue with them and are sure there much be a mistake somewhere.  I.e. always start by enlisting the creditor as your ally rather than opponent. When a company refuses to give you any information about your private information they have collected and won't tell you what that information is, it is irritating as I've not done anything in that last seven years to be effected so adversely. I understand your point though. The least they could do is mention you are on EWS/other reporting agencies so you can repair whatever information is inaccurate (Like all other banks I've banked with thus far). Stating you are banned for life is extreme to say the least if it's just EWS as that information stays for 7 years and is automatically deleted after the timeframe for the infracture expires. It should be good business to do so. I've spoken to EWS this morning and am getting my report emailed to me within the next 15 days.

 

I am totally not criticizing you -- it's easy and natural to jump into an adversarial posture when something totally unfair happens.  But it can also not be in your best interest, seen in hindsight.

 

You can still continue to gather info (e.g. all the reports, the letter from Chase, more advice here, etc.) and I would be careful to make all further actions (phone calls, etc.) friendly and calm: stay on message about how much you like Chase.


 

Message 19 of 44
Senior Contributor

Re: Permanently Banned from Chase Bank Account for LIfe!!!

>>When a company refuses to give you any information about your private information they have collected and won't tell you what that information is, it is irritating as I've not done anything in that last seven years to be effected so adversely. I understand your point though. The least they could do is mention you are on EWS/other reporting agencies so you can repair whatever information is inaccurate (Like all other banks I've banked with thus far). Stating you are banned for life is extreme to say the least if it's just EWS as that information stays for 7 years and is automatically deleted after the timeframe for the infracture expires. It should be good business since to do so. I've spoken to EWS this morning and am getting my report emailed to me within the next 15 days.<<

 

I'm curious to understand what the highlighted portion of your comment means.  You've indicated that you were previously a Chase customer; Chase retains their internal records for as long as they want and they are not required to only consider the last seven years ( just ask the people who have been blacklisted based on accounts that Chase acquired form other banks).  Chase's internal records are seperate and distinct from the retention practices of the credit bureaus and the specialty reporting agencies like ChexSystems and EWS.  Perhaps Chase will cite a "previous unsatisfactory relationship" based on the internal records of your old account(s) as the reason for adverse action.





Message 20 of 44
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