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Since it seems a lot of people haven't had luck I figured I'd let you know my success story. I have had a BoA Credit Card for ~10 years that has mostly sat unused. It has a yearly fee of $29 that comes due in May of every year. Somehow this year I missed that fee coming through and neglected to pay it. I got an email from Credit Karma later about a 30/60 past due placed on my account and freaked out. My credit had dropped from 780 to 680!
I googled and found BoA's CEO's e-mail address and wrote a letter pleading my case, thanking them for how well they've treated me in the past, and told them how devastated I was such a minor blunder would have on my credit prospects.
I received a call from someone about 2 days later saying that they would make the adjustment. Maybe a week or so later I received an official letter from Bank of America stating as a result of my inquiry they would be reporting the change to the credit bereaus and it'd take up to 60d to be reflected on my credit report.
I pulled my full reports today through annualcreditreport.com and I'm clean on all the bureaus!
Congratulations. Goodwill letters can be tricky, but this case was a little more cut and dry. Impressive to get negatives deleted one way or another. Congratulations.