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Barclays difficult to reach!

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Valued Member

Barclays difficult to reach!

I had the business JetBlue card in 2016. Things were tough for us starting our new business, and I stopped paying the card. Fast forward to today and we're much better than in 2016. We're an established businss with a great reputation and we get busier every year. 

 

I want to settle my account with Barclays so after spending 27 minutes on the phone and being transferred about 3x, I finally get to the collections department only to be told I have to EMAIL someone for me to settle the account. I couldn't do it over the phone! Has anyone else had this happen to them when trying to work with Barclays? 

 

We were denied the Chase Ink Unlimited recently and I think this stinker of an account influenced their decision. This would be the FINAL FINAL FINAL card to pay off in my/our credit rebuild and it's only $2500 worth. Almost done.

 

Update: Called just now, confirmed collections email info I had was correct and was told to wait 10 business days for a response. How can it be so difficult to pay a business back? 

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Super Contributor

Re: Barclays difficult to reach!

Since there is a balance. Get it in the past and just pay it. Once paid it will show a $0 balance and may just may help with future apps.

Message 2 of 8
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Valued Member

Re: Barclays difficult to reach!

I want to pay it, but Barclays is ridiculous. I called again to see if I could get help with paying it off. Was told I have to email the contact I was given the day before or actually write them a letter and that I couldn't be transferred to the person who could help me. I don't even have my account number. Wrote the email and haven't heard back yet. Getting up to date even with my local credit union was easier than Barclays. 

Message 3 of 8
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Super Contributor

Re: Barclays difficult to reach!

Can you still sign in online? Or did they cut you off. Get the billing address. Send the payment there with ceritified return reciept and use a cashires check or something that can be traced to show they cashed the payment.

Message 4 of 8
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New Contributor

Re: Barclays difficult to reach!

I had to call them over 10 times and spoke with at least 30 different people before I finally got my charged-off account resolved. Took over a month. Then they wouldn't take payment over the phone or over the internet and I had to mail them a check. They are the worst company to deal with once your account goes into default. Just impossible to work with or talk to.

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Valued Member

Re: Barclays difficult to reach!


@FiresOut wrote:

Can you still sign in online? Or did they cut you off. Get the billing address. Send the payment there with ceritified return reciept and use a cashires check or something that can be traced to show they cashed the payment.


We moved recently, and in sorting and throwing stuff away, I shredded the card. Then we applied for the ink unlimited, got denied and I began to figure out how to pay this card and found I needed card number to log in Smiley Frustrated But my wife being the office admin she is of our biz, she still has statements from way back when we used the card. Thank you for your help, I do appreciate it. 

Message 6 of 8
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Valued Member

Re: Barclays difficult to reach!


@Dcgirl1990 wrote:

I had to call them over 10 times and spoke with at least 30 different people before I finally got my charged-off account resolved. Took over a month. Then they wouldn't take payment over the phone or over the internet and I had to mail them a check. They are the worst company to deal with once your account goes into default. Just impossible to work with or talk to.


Thank you for the DP! Every other creditor I have paid back this summer has been easy to get in contact with and pay them over the phone. I've emailed the woman who's address I was provided and have yet to hear back from her. Twice! I'm sure they'll cash a check if I mail it though!

Message 7 of 8
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Regular Contributor

Re: Barclays difficult to reach!

I have an email for their exec department. If you need it DM me. She will call you 24 - 48 hours after receiving the email. 






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