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I found out recently that Charter Communications has an unpaid balance for me from sometime in 2009 and the debt has been in collection with CMI since December of 2009. I know that I paid the account in full when I discontinued service so I called Charter to verify what the balance is for. The rep for Charter told me that they do show an unpaid balance but they no longer have a record of what that balance is for and that CMI should have that information. The rep gave me a phone number for CMI but I want to make sure that I am approaching this the correct way.
Thank you!
@ClaytonRodgers wrote:I found out recently that Charter Communications has an unpaid balance for me from sometime in 2009 and the debt has been in collection with CMI since December of 2009. I know that I paid the account in full when I discontinued service so I called Charter to verify what the balance is for. The rep for Charter told me that they do show an unpaid balance but they no longer have a record of what that balance is for and that CMI should have that information. The rep gave me a phone number for CMI but I want to make sure that I am approaching this the correct way.
- Is there a reason that I should write CMI instead of calling?
- Shouldn’t the original creditor still be able to provide evidence of services rendered?
- Is it likely that CMI will even be able to provide me with DV?
Thank you!
Personally I would not call them, for me talking with CAs is akin to banging your head against a wall. I'd recommend sending a DV, assuming that CMI is showing on your credit reports. Have you ever received any correspondence from CMI regarding this debt ?
I haven't always been good at sorting mail and keeping records so it is very possible that I received a notice and just missed it. I just find it strange that Charter can't tell me what the charges are for. Maybe that is typical though?
I would send a DV my mail and see what response you get. They are not easy to deal to with and WILL NOT do a PFD. You have to pay and then hound them nearly daily for months to get the deletation. I just got my paid CMI deleted today after nearly 2 months.