@p- wrote:
Still fighting that Verizon paid collection on my report. It is the only black mark that won't age off by the end of 2011. If I let it stay I won't see it gone until the end of 2013!
So I tried the Executive Contact method again. Last night I emailed the CEO and COO of Verizon home phone with a GW letter shown here:
__________________
Dear Mr.. x,
......
_____________________________
I emailed this last night, and this morning received a call from their executive customer care dept., asking for account particulars, service address, etc. Hopefully they are able / willing to make this adjustment to their reporting. If they look me up at V wireless they will find that I am a VIP customer, whatever that means.
I will post updates.
I received a string of emails today from various departments at Verizon Home Phone passing the buck until I received one stating:
Dear P,
Thank you for contacting Verizon's ePay. We are in receipt of your email and will be happy to help you.
You will need to contact Verizon's Credit Reporting Department at ***-***-****.
Sincerely,
**********
Verizon ePay
I called the number and had an interesting conversation wherein they told me that account was charged off, then paid in full, and they are reporting as paid. She said they do not do goodwill adjustments of reporting, and essentially that they were reporting correctly. I explained that I had a report pulled today that was showing incorrect information, that it was showing payment status as "chargeoff or collection" and that it listed CO in the payment field for 12 months, even though I made and kept a 6 month payment arrangement with them. I told her stopping reporting of inaccurate information would not be a goodwill adjustment.
She put me on hold, allegedly checked my EX report, and said they were reporting Paid. I asked her if there was anything she could do to help me, and let her know I wanted to continue to pursue this. I got the scripted "Is there anything else I can do for you today" and a dialtone when I said "I guess not".
I called the executive customer care contact again, and explained what happened, reiterating that I had met the payment agreement as set. He promised to research further and get back to me. He also agreed to send me a copy of my account statements, payment history, and terms of my payment agreement. I'm a little wound up after my interaction with the Verizon credit reporting department. I think I will give the executive rep a chance to resolve my issue, hoping he can. If that does not get them off of my report, I will go as far as I need to.
I was thinking, and please let me know if you have a better idea...
First get the info RE: payment history, etc. Then, send a registered letter to VZ execs, credit department, et. al. stating that they were knowingly reporting incorrect information on my CR and to cease and desist or I will pursue legal action. I have noted names of all employees I talked to and kept copies of correspondence. I also have my complete payment history through my bank's web billpay.
I guess after that I will file a lawsuit.
I would rather they just delete it, but as it will soon be my only baddie and stuck on my report until 2013, I am prepared to go full court press for the win on this one.
I mean dammnit, I paid them! It was their screwup in the first place, and even though they were wrong I made payment arrangements and paid them off. Now they want to **bleep** up my credit? Grrrr....
...Suggestions appreciated....
