I requested a CLI on one of my Cap1 cards by emailing the executive office. I received a phone call back from them the next day. I was asking for an increase from 1k to 2k, the woman I spoke with asked if I would accept a partial increase if they were unable to approve my request and I said, "sure". She said I will find out next week if it was approved. I am guessing this is a denial? It is worth noting how friendly and professional this person was, totally not what I am used to when I call Cap1.
I just had success with contacting the EO office. Even though the limit increase was minimal; they did increase this limit that otherwise would have been denied through there customer service method.
They did ask a few basic questions and DID a SOFT inquiry on credit report.
Reading these messages has given me the courage to contact Cap one for a CLI . I sent an email to both the facebook team as posted in another post and sent an email to the CEO last night. I hope to receive a reply in the next few days. Will keep you posted.