can someome plz pm the # to call
While there are many numbers to call, emails to email, and webchats to chat in the end it's simply about getting the right person at the right time for the right issue.
I had a 30-day removed by calling the number on the back of my card and without going to a supervisor, the first responder did it for me. It took months of calling mind you, but it worked.
I've tried 3 times to get Cap One to remove a late payment. Every time they tell me this is not allowed. They even said it was against the law because of the Fair Credit Reporting Act. I've never been late before and haven't been since, always pay more than the minimum. I don't understand why they won't help me.
I will try the hardship roue but I've been trying to close to 8 months with no luck either with calling or writing. I actually got told by a supervisor that they had no mechanism in place to remove the late payments and that I had to call the CRA to get them to remove it which is b.s.