So I was granted a goodwill adjustment by Capital One (I know, amazing, right!?!)
But what they did is remove the 2 last lates from the 24 month history and did not remove the payment status that said "4 lates 30 days".
I then sent in more letters and called again. Today I got a call from a cap1 representative who told me he REVERSED the goodwill adjustment to my account and placed the 2 lates back!!
His explanation was that Capital One's policy was that they report all accurate information and they do not GW. "If we did it for you, we would have to do it for everybody". I felt like I was back in highschool again with that explanation.
Not only that, but he explained that he personally sent the last reply letter to me stating the exact dates that I was late and that this is the second letter I sent him. Now I feel like I should no longer GW Cap1.
I can't believe this just happened and do not know what to do. Comments, Suggestions?