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Is the CO paid?
Those lates are really having no impact on your score now. Single 30 day lates normally stop impacting your score after 2 years.
I could be easier for them to decide to remove to lates than a CO.
I sent an email to the Chase CEO but haven't gotten a response yet. Does anyone who has had success going that route have contact info for the rep who contacted you after you sent the email? I'd appreciate advice about next steps, too, for if they don't respond to my CEO email...TIA.