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I read another poster with a similiar situation - I went through a Loan Mod 3 years ago - during the mod process, I was not allowed to make payments until I could eventually make 3 "trial" payments, which I did. Since then, no lates at all. The other person got them to delete all 120's during mod process. Me, not so lucky.
I sent a GW email to the EO asking for forgiveness on the lates, I got a snail mail reply in one week, politley declining.
So, I tried again, this time I sent the dates of my three "trial payements" and a copy of my bankk statements with them on it - I asked for the three 120's prior to my Modification to be goodwilled off, a reasonable request I thought.
Got a letter, politely declining, with all copies of letters sent to me three years ago and explaining that the 3 trial payments were not "on time" new payments, but applied to the delinquent balance.
I think I am done!
I would send a letter every few months until you get what you are after or it ages off. Good luck