Comenity - Late Payment Removal?

[kittycreditmeow]

Has anyone had success or trouble getting a late mark removed with Comenity? It's thru Overstock and it's just one late payment. I sent them a goodwill letter asking if they could make an adjustment and remove the late but they sent me a letter declining the request but did not give a reason.

I actually submitted the payment on time but it was returned so then I made a new payment which caused it to be marked as late. Technically it's accurate, just thought they could forgive me.

[FireMedic1]

How old is it? Just a 30?

[brian1133]

I have a 30 and a 60 (12/19 and 01/200 and I just got my denial letter today. But what's crazy is that I gat an email raising my credit limit

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@kittycreditmeow wrote:

Has anyone had success or trouble getting a late mark removed with Comenity? It's thru Overstock and it's just one late payment. I sent them a goodwill letter asking if they could make an adjustment and remove the late but they sent me a letter declining the request but did not give a reason.

I actually submitted the payment on time but it was returned so then I made a new payment which caused it to be marked as late. Technically it's accurate, just thought they could forgive me.

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@kittycreditmeow wrote:

Has anyone had success or trouble getting a late mark removed with Comenity? It's thru Overstock and it's just one late payment. I sent them a goodwill letter asking if they could make an adjustment and remove the late but they sent me a letter declining the request but did not give a reason.

I actually submitted the payment on time but it was returned so then I made a new payment which caused it to be marked as late. Technically it's accurate, just thought they could forgive me.

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today. 

Crazy....

[kittycreditmeow]

@FireMedic1 

No, it's a late payment from like maybe 8 months ago. Card is still open and all my other payments have been on time. 

[kittycreditmeow]

@brian1133 

That is kinda funny but awesome that they were willing to do a cli. I'm just going to keep asking them until they remove the late. 

[krisssmmm]

Send them a direct message on Twitter. 

[lulumomma]

Hello. Did this work for you? I have sent multiple letters and I;m willing to try anything at this point. Thank you!

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@krisssmmm wrote:

Send them a direct message on Twitter. 

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[lulumomma]

Good Morning. Were you able to get the GW adjustment?

[krisssmmm]

Yes this works. I got two lates removed last year. They will ask for your number and call you. Good luck. 

[Cjethompson2017]

@krisssmmm @Do you write out your entire letter? Or just ask for a call?