Just a FYI. Had an old Comcast account with Convergent. Before reading the board about paying them directly, I set up a payment with Convergent to take care of it. I thought they said they would PFD but I guess I mis-understood. Had an alert from Experian only to see the account was still listed in collections just with a $0 balance now so no boost in score.
Side note, this is my only collection account.
I was searching the board for the ceo email to send a GW letter but didn't see it posted. Was able to track it down myself Mike Meyer. Not sure if this is allowed but their email format is first initial last name. Again, sorry if this is not allowed, feel free to delete the post if not. Sent a GW email and just got the following response
I’ve sent in a request to have this account deleted from your credit bureaus, that confirmation is 99728866.
Please let me know if you need anything else.
Thanks and have a good day,
ACT Holdings/Convergent Outsourcing, Inc.
There is hope with Convergent. Seems persistence is necessary with GW, as well as paying past due balances of course