June 11, 2012
Attn: Servicing Department
Sent via Facsimile: 1-800-848-1949
Re: Account No. xxxxxxxxxx – Goodwill Request
To Whom It May Concern:
I have been a loyal member and supporter of Sallie Mae for over a decade. My original student loans for undergraduate and graduate schools were through your company. When I elected to obtain a legal degree I again choose Sallie Mae as my student loan provider. This was based on the fantastic customer service that I had received from your company previously. Furthermore, I consolidated my loans with Sallie Mae for the same reason. It is not rhetoric for me to say that my current level of professional success is partly owed to Sallie Mae for giving me the financial backing needed to pursue my goals. For this I thank you.
Unfortunately, life and longstanding relationships are not always perfect. Misunderstandings on my part have created lapses in fulfillment of my obligations to you. As you will note in the attached copy of my Equifax Credit report, I have fallen short of my responsibilities in July 2011, November 2007, December 2010 and January 2006. These shortcomings constitute two ninety (90) day flags and two thirty (30) day flags, respectively.
Since I did not fully comprehend the differences between my different loan types, I assumed that my previous payment arrangements covered payments for all my loans. However, on a couple occasions, this misunderstanding has resulted in me paying one loan while neglecting the other. This was not intentional and was the result of my failure to properly communicate my intentions to have all loans paid with your staff.
Currently, I am in the process of investigating refinancing options for my home mortgage. Upon reviewing my credit reports and investigating my options, I realized just how detrimental my late payments are on my credit rating, in particular my FICO score. This effect is even more pronounced in that mortgage rates are at an all-time low. My failings in regards to my obligations to you will result in thousands of dollars in increased mortgage payments.
These late payments will eventually fade from my credit reports but the once in a lifetime opportunity to secure a mortgage at historically low rates will probably be gone forever by the time this occurs. I am requesting that you forgive my past transgressions and allow me another opportunity to obtain at a positive credit rating in order to secure refinancing for my home. Please delete the four late periods from my three (3) major credit bureau files (Transunion, Equifax and Experian). I appreciate your time and consideration and remain ever hopeful that my letter will garner your goodwill.
As always I remain,
I want to send out this letter in next couple hours...anyone have any feedback?
I'm new to the boards and I searched for sample goodwill letters to Sallie Mae because I need to do the same. Would you mind telling me if they responded to your letter?
I really like how you emphasized that you were a longstanding customer and how grateful you were for their assistance. I'm wondering if they were at all receptive.
I hope it was a favorable outcome for you!