I would like to know that as well. Did anyone else have success? I am about to contact them to see if I can get an item that I paid removed from my account.
If possible could you pm me any contact info for them you may have. I am having issues with what they are reporting on open accounts and want to buy a home in August and the late pays from them are all that may stop me. I have tried goodwill letters and disputes with the credit reporting bureaus to no avail.
Congrats! I had a similar experience with my current First Premier account. I had a 30-60 day late reporting on 2 cards one of them being first Premier. I sent in good will letters in September.... well now it is not on my reports and my First Premier shows on my Fico reports that it is in good standing like nothing ever happened. Pretty good feeling!