Goodwill email question

[txoojher]

Hello all,

My initial chase bank letter was denied via regular postal mail. I am now attempting to email the ceo. I was just wondering what the best format would be. Do i attach the letter as a pdf file? Should i just copy the letter over as the body of the email? Any information would be greatly appreciated!

[John060675]

I would copy it in the body of the email.  Companies tend to shy away from opening files, because of the virus threat.

[Anonymous]

^Yup, not to mention if the email recipient is too lazy to open an attachment and simply discards the email. 

[txoojher]

Thanks for your responses. After much searching on the forums and not getting a definitive answer i sent the email with the attached pdf already this morning. I had the same thoughts as far as the receiver being a little sketchy on opening an attachment from a random email, but noticed many topics about pdf's so thought that might have been the norm. I guess i'll give it a week or two and if no responses will follow up with an email with the letter as the body.

[Mandazoid]

I sent a GW email to my student loan lender last week with the letter as the body of the email (no attachment). I had a positive response within 12 hours.

[txoojher]

Good News! Got a call from a nice lady at chase stating they had taken care of the late payment and will be mailing me letters to verify!  So i guess PDF or letter as body would be at your discretion.