That is great. Congrats! I emailed a different executive on Thursday evening last week. I received an email and voicemail about 2 hours ago from a person with the title "Presidential Representative, Customer Service". Both indicated I can expect an email response to my request within 2-5 business days. Hope mine has a similar outcome.
Congrats! But, did u ask credit one or lvnv to remove them, I got confused in the beginning of the post