I'm in a similar situation as yourself. Purchased in early June..no product and/or emails for a couple weeks. I called them and they processed my stuff right away. I got my product within a few days. Trying calling back a few days as my info should've went to the credit bureaus on 6/20....we are now pass 7/20 and still haven't even gotten a response from DSX. I've sent over half a dozen emails/instant chats and can't reach them via phone. Every time I call now...the answering service picks. Do they screen?? Hmmm....So I just said bump it and I canceled their service...I don't need this headache. I'd rather eat the $79 now than deal with poor customer service and communication skills for the next few years. I canceled via their website about 2.5 weeks and well...you guessed it, they haven't responded to or processed that request either.
I'm so irritated with this company. I have MJC and just recently got NCD...and I also have National Credit Direct for several months now. I haven't had one single problem with the other two...not one. Products delivered timely and reported to the bureaus without fail. Thanks, but no thanks DSX!
UPDATE 7.26.19: Called yesterday and to my surprise, the answering service did not pickup. I selected "2" for existing customer and then it says this number is no longer in service. I don't what they have going on, but I'm over it. Bye bye, DSX!
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