Macys GW Success (via phone!)

manzanita · ‎01-23-2013

Hi everyone -

Just wanted to share my story for anyone who is dealing with Macy's

I called the 800 number listed for Macy's on my EQ report which connected me directly to their Credit Services Dept (not frontline Customer Service). My account became delinquent (90 days) and was closed by them back in the summer of 07 because I had a $5 balance on the card that I was not aware of and was accruing late fees, which I paid when I realized what was happening. I explained the situation, she put me on hold then came back and said they were sending an update to remove the derogatory info to all three of the CRAs and then asked if she could put me on hold again so she could get a supervisor in Customer Service to REFUND ME THE LATE FEES I PAID 5 YEARS AGO ! Uh, yeah - I'll hold!

Customer Service said no to the refund. Which is fine I guess, since it was not somethng I was expecting or hoping for. In the end it's just a small victory given their age, but a victory (and an easy one) nonetheless.

Anyway, just wanted to put it out there in case anyone has minor derogs with them. It was a very simple, even pleasant, process - for me anyway. Good Luck!

Amex PRG - NPSL // Amex Delta Gold- 2000 // Amex SPG - 5400 // Cap 1 Platinum - 1300 // Citi Dividend - 5000 // Discover It - 10,000 // Barclay Arrival - 4000 // WestElm - 7000 // J.Crew - 1100

Gardening as of 8/16/13

Shogun · ‎01-23-2013

Wow. Congrats!

Starting Score: 504
July 2013 score: EQ FICO 819, TU08 778, EX "806 lender pull 07/26/2013
Goal Score: All Scores 760+, Newest goal 800+
Take the myFICO Fitness Challenge
Current scores after adding $81K in CLs and 2 new cars since July 2013
EQ:809 TU 777 EX 790 Now it's just garden time!

June 2017 update: All scores over 820, just pure gardening now.

Epcot · ‎01-23-2013

Nice going!

Starting Score: EQ 717 EX 724 TU 736
Current Score: EQ 849 EX 835 TU 841

jojomomma · ‎01-23-2013

Love these stories, they inspire me! Kudos!

11/2011 FICO .................TU 672 ...........EQ 654........... EX 649
03/2015 FICO; .. TU 710.... EQ 721 ....,,,,.EX 722

Cap1 6850, Discover 17,600, WM Discover 6000, Chase 2500, Citi Simplicity 2600, Citi Dbl Cash 2,600, Home Dpt 500, VS 1200

eastexascout · ‎01-23-2013

Def must be something going on there...i got the same success....

Called & lady called back a day later and removed a ton of lates....congrats to all with the success!

"just trying to get my credit up..."

TravisD · ‎01-23-2013

Jealous of your success! I've sent Macy's countless letters and called numerous times to no avail.

Congrats to you though!

........???................659 (FICO)................659 (TU08) ........

Kartel34 · ‎01-23-2013

Congrats on the removals!

annielorie · ‎01-24-2013

Thats great good for U!!

Starting Score: 0
Current Score: TR??FICOEQ ?? FICO
Goal Score: 760
Lowes7,000 Discover More 2800. Jcpenny 6,000
Chase freedom 800 Never take NO for an answer!!