@tiger_uppercut wrote:
Stay on them and deal with them via email if possible, so you have a paper trail.
I have been dealing with them for almost 3 months and I think I'm finally in the homestretch. My Sallie Mae (1 account, closed/transferred) and Navient (3 accounts, open) lates have been completely removed on EQ and EX, just waiting for them to process the update to TU. It's been a huge headache...but in the end it will have been worth it. I am seriously holding my breath until I see that update on TU, but I won't give up on it.
The office of the customer advocate is definitely worlds better than the main reps.
I'm glad to hear at least someone is having success with the Office of the Customer Advocate. We've had none. We're trying to get lates removed (90, 120, & 150...several of all). Most are from 2011, some are from 2012. We've had a 100% perfect payment history (through auto-withdrawal, no less) since then...but they still won't GW remove the lates.
We know they don't have to...but we really wish they would. Oh well, at least someone is having success.
