I accidentally forgot one payment as their sight is not user friendly..I asked for a goodwill adjustment nicely..offered to do automatic payments..It was a big fat No..no mercy from them.Has anyone got a goidwill adjustment from them..anyone can make a mistake.
PenFed isnt known for GW forgiveness. 1 30 day loses its sting the closer you get to 2 yrs. I have a 6yr old one. Really isnt hurting at all I believe with my scores. Try again like the poster above said. May get another CSR with a warm heart. Good Luck!