Santander 30 Day Lates

[Angelmom9905]

So, we had some financial issues in fall 2013 and Santander Consumer offered the option to defer 2 payments, which we accepted.  We were told that the late fees and charges would be deferred as well and tacked onto the end of the loan.  Fast forward to present, they marked our accounts as 30 days late starting in October, which was the first month of deferment and continued to do so until March 2014 even though we made Dec, Jan and Feb payments on time.  Apparently the fees that were supposed to be "added to the end of the loan" were reported as past due for those 3 months.  I politely inquired for a goodwill both via phone and letter.  Today I receive a call from the office of the President, informing me that they do not delete past lates as they are responsible for reporting accurate info to the CRAs.

Any thoughts on my next move? I'm really disappointed, one for not catching it sooner, but especially since it was related to misrepresentation of how the deferment would help us avoid missing a payment, but all it did was help Santander collect more fees and they still reported negatively.

[growing123]

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@Angelmom9905 wrote:

So, we had some financial issues in fall 2013 and Santander Consumer offered the option to defer 2 payments, which we accepted.  We were told that the late fees and charges would be deferred as well and tacked onto the end of the loan.  Fast forward to present, they marked our accounts as 30 days late starting in October, which was the first month of deferment and continued to do so until March 2014 even though we made Dec, Jan and Feb payments on time.  Apparently the fees that were supposed to be "added to the end of the loan" were reported as past due for those 3 months.  I politely inquired for a goodwill both via phone and letter.  Today I receive a call from the office of the President, informing me that they do not delete past lates as they are responsible for reporting accurate info to the CRAs.

Any thoughts on my next move? I'm really disappointed, one for not catching it sooner, but especially since it was related to misrepresentation of how the deferment would help us avoid missing a payment, but all it did was help Santander collect more fees and they still reported negatively.

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 You did the right thing and called them from the beginning stating you were going through a rough patch, and you trusted that they would honor their word. 

What about a complaint with the BBB?  Others might suggest differently, but this might be your next move IMO. 

Good luck either way!