Hello,
I noticed that one of my TLs on my EX report didn't show a scheduled date of removal, or a DOFD/DOLA (I've posted about this a couple of times, but keeping having questions!). The only date on the report was "Date Opened - 07/2002"
I have an old EX report that does show an estimated date the TL will fall off, but none of the later ones. Anyway, so I decide to call up and ask what they have (knowing the true DOFD is 08/2001). The rep. I spoke with tells me that the DOFD is 07/2002 - same as "Date Opened..." I asked if she was looking at the Date Opened and not a DOFD, she said no, and started giving me attitude saying the TL will fall off in '09 and so on.
How can she say that she sees the DOFD as 07/2002 if I can't see that on any of my reports, including the old 2006 report? Does she see things I don't?
Seems like she wasn't really seeing a DOFD...only Date Opened. Is that likely?
Thanks