I e-mailed a GWL to Synchrony about 4 late payments on my Rooms To Go account last week. Never heard anything back from them, but received a CK credit alert today and found out that not only did they remove ALL of the lates, they also retroactively removed all of the late fees that were applied to the account due to those late payments.
So 4 lates were dropped, and they took our balance from $549 to $298 overnight! Wow, I don't even know what to say!
Hooray! You never know if you don’t try!
Wow, this gives me hope. I have lates spread around on about 3 cards.
Synchrony really seems like a good company.
Thanks for sharing.