Thank you for the congrats. Hopefully my success using this technique will continue to inspire others to either try it or stick with it!
As for your situation, if whoever you spoke to is no longer returning your voice mails I would go ahead and start over with a letter to the CEO again. This may prompt a response from her or from someone new. Explain the verbal agreement that was worked out last time and try to get them to verbally agree to the same thing again this time. Once you have a verbal agreement, ask if they'd mind sending you an email or snail mail letter stating the terms of what was just agreed upon. Let them know the day you receive that letter or email that you'll go ahead and PIF promptly. At that point if you have written documentation you have recourse in the event that they don't remove the baddie.
If you do try this one or two more times and don't get a response, all you can really do at that point is either forget about it OR go ahead and pay it anyway, then write a letter saying you paid and that you'd like the account updated as verbally agreed. At that point they may go ahead and do it. If not, you could file a BBB or CFPB dispute, but it would be going off of an oral agreement which doesn't hold much water. The dispute could however give them an incentive to make the adjustment, but I'd try to resolve this without going down that route if possible. Good luck!
