Could you please send me that address as well? I am also in a collections battle with TWC.
I had a Time Warner on my credit report a few months ago. I went into the office to pay it, then disputed it and it came right off. Pay the teller and don't pay through the kiosk machine.
I already paid and returned the equipment last october as I got a call about it.
How did you go about disputing it? With the CRA?
I called them up, paid the outstanding and reinstated just internet only.
The collection just disappeared today worth 20 points!
I'm having issues with Time Warner as well. I paid in full an account in 2011 and in December 2012 they re-opened the account with a balance saying I owed for equipment i didn't return!!! I returned all equipment. The thing about it is this account was from 2008! How do you go all these years and them all of a sudden I owe for equipment? I really need the email address to the president please. Customer service gave the number to In-house collections but its an answering service. Ughhh so frustrating!
The answer to the basic question is yes, a creditor can always "recall" their collection to the extent that they can terminate the assigned collection authority.
However, a credtior cannot "recall" credit reporting made by their assigned debt collecton.
It is not their reporting, and they have no authority to delete it or require the debt collector to delete.
They can request the debt collector to delete, but since deletion based on payment of the debt is contrary to the written policy of the CRAs, I would imagine some reluctance on their part to request that the debt collector violate the terms of their credit reporting agreement.