Google it and ask for the credit card department.
Equifax giving me hard time for removing chase and discover. The other bureaus removed the negatives except them. They made the utilization effect my credit when before it was not doing that. I called chase and they agreed to send a letter in my regard and will send me a letter to confirm the sent letter to the bureau. 1-3days and for my letter 7-10days.
As for Discover, I called them and they said they have no record of my social security in their files, nor am I on the card in question. However, they said they can't send a letter on my behalf because I am not a customer. I thought it was the law? That was normal customer service. called there self account managers. Anyway, I was upset so I sent an updated letter to equifax via fax. I had some typos and sent total of three correcting the other ones. Anyway, let me know what to do
At same time can send letters to discover and chase.
I have been standing on the roof and screaming about this since yesterday. I got a very hard time from EQ last month when requesting an EE. EX gave me a little less hassle but still said NO.
Friday I decided to go back in and give it a shot and the following link outlines the process and result of my persistence with EQ and, not sure why, EX followed suit.