That have stated that they are agreeing to voluntary deletion.
Neither the sale of a debt after a charge-off nor the ultimate payment of a debt is basis for required deletion of any derogs reported by the creditor that occured prior to sale of the debt.
There is no inaccuracy in the reporting, and their statemnt that they will grant a good-will deletion is not an enforceable contract, and not basis for a dispute of its accuracy.
Your proper course is to politely contact the creditor and remind them of their voluntary agreement to report a good-will deletion.
They are under no time limit to report deletion of accurate information.
By disputing it you may have sent it to a rep when feels like it should not be deleted and shot your self in the foot so to say
@Neverturningback Congrats on getting them to send you a letter with that info, i've been trying the same for years with no luck after paying. I'll have to live vicariously thru your success with Sync
It may just take time, but you could call them to check on it as well.
If I am understanding you correctly I think the issue is PR is reporting the debt on your report but you have a goodwill deletion promise from Synchrony. Unfortunately PR doesn’t have to delete based on a promise from Synchrony. You will have to pursue goodwill letters with them. If you had gotten Synchrony to “recall” the debt and pay them, then you would be in a much better position. I was able to do that with small collection earlier this year.